Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the product is defective, damaged or if you receive the wrong design, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We do not accept returns or refund once item are already fabricated, Please get in touch if you have questions or concerns about your specific item. 

Refunds
We will notify you once we’ve received and investigate your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@stonelivingsg.com.